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![]() His clerks in Customer Relations called and just parroted the same story over and over: "there is nothing we can do."įinally decided to book an automotive service appointment at Western Mazda for 8:00 am on Januto install the belt anyway, but when I arrived, the Service Department did not have the alternator belt that I ordered in November 2007 ! I guess he doesn't like talking to customers. I wrote him in December 2007 and January 2008. ![]() Donald Romano, in Toronto, Ontario, Canada. I wrote the head office of Mazda Canada and directed my letters to the President and CEO, Mr. I asked - what if I paid for the belt, would Western Mazda install it for free (one quarter hour's labour at $65.00 per hour = about $15.00 including 14% tax)? The dealer refused that, too. After all, had I listened to Western Mazda, I would have paid $500 to buy and install a new alternator. Total cost to the dealer would be about $ 50.00 or less, including taxes. I asked them to install the belt for free, including the cost of the belt. I asked for good will from the Service Advisor at Western Mazda due to their misdiagnosis. In November 2007, I ordered an OEM alternator belt from Western Mazda. It is remedied by installing an Original Equipment Manufacturer (OEM) alternator belt. I went online and with one click found out on an automotive forum that a squealing alternator belt is a common problem on the Mazda 2000 Protege. They re-installed the alternator and tightened the alernator belt but it kept squealing. A qualified mechanic who inspected the alternator said it was working just fine. However, I checked with another local garage to get a second opinion. I was told by the dealership that I needed a new alternator. ![]() I went to a Mazda car dealership, known as "Western Mazda," here in my hometown of Corner Brook, in the province of Newfoundland and Labrador (NL) in Eastern Canada. Biggest problem was with the alternator belt squealing on my Mazda 2000 Protege.
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